We reserve the right to update these terms and conditions at any time.
Proceeding with a booking will be regarded as acceptance of our Terms & Conditions.
A 50% deposit via direct bank transfer, Visa, MasterCard, Amex or UnionPay is required to secure a booking, with the balance due on or prior to check-in. We also accept EFTPOS or cash for payment of balance at check-in. We cannot accept cheques. For bookings made within 14 days* of check-in the full amount of the reservation will be charged. (*28 days for Christmas period)
In the event that Clarendon Cottages seeks to recover any outstanding costs or charges guests are required to indemnify Clarendon Cottages Sassafras for all and any fees, costs (including legal costs on a solicitor client basis) and charges associated with that recovery.
Cancellation and Transfer Policy
Dependent on availability bookings may be transferred to another date if arranged 28 days or more prior to your stay.
A $50 administration fee applies.
Deposit is refundable, less a cancellation fee of 20% of the total booking cost if cancelled 14 days* or more before check in date. If cancelled with less than 14 days* notice, the full amount is payable and any balance due will be charged to your credit card. (*28 days for Christmas period) Failure to arrive or cancellation after arrival, the deposit is forfeited and the remainder of the balance will be charged to your credit card.
Communication with respect to cancellation or transfers must be confirmed in writing (email or letter) and must be acknowledged by us in writing.
Travel insurance is recommended for cancellation coverage.
Check-in and Check-out Policy
Standard check-in is from 2:00pm to 8:00pm unless otherwise arranged and agreed in writing. An early check-in may be available by prior arrangement. An agreed early check-in will incur a fee of $30 per hour or part thereof.
Checkout is by 11:00am unless otherwise agreed in writing. A late check-out may be available by prior arrangement. An agreed late check-out will incur a fee of $30/ hour or part thereof.
An unapproved late check-out may incur penalty charges: More than 15 minutes and up to one hour $50, over 1 hour a full day tariff may be charged.
Additional Guests Policy
No non-paying guests are either allowed on site or allowed to use the facilities of our cottages or our property under any circumstances without prior arrangement and agreement. We do not accept parties of any kind. We reserve the right to cancel any booking if guests do not comply with our Terms & Conditions. Thank you for your consideration.
Wedding Groups Policy
We do not operate as a party or wedding venue but are very happy to welcome the bride & groom for their honeymoon stay or bride and bridesmaids and groom and groomsmen for wedding preparations.
Bridal parties must contact Clarendon Management to discuss suitability of arrangements prior to booking. We do not accept ‘hens’ or ‘bucks’ parties under any circumstances.
We are sorry but out of consideration for other guests, pets cannot be accommodated.
Damages and Cleaning Policy
We reserve the right to charge your credit card or to claim from you any costs incurred due to damages made during your stay. Additional cleaning costs required due to the property being left in a poor condition will be charged at a rate of $75 per hour. (We would appreciate you washing your dishes – thanks)
Gift Certificates Policy
Gift certificates may only be used by the recipients and are not refundable (in part or full) or redeemable for cash. Period of validity is 12 months from date of issue. At Management’s discretion extensions of up to 6 months may be granted however an extension fee of $20 / month (or part month) applies.
Once a check-in date is arranged it may only be transferred if more than 28 days prior to the check-in date. A $50 administration fee together with an extension fee (if applicable) applies. No changes are accepted with less than 28 days’ notice.
Candles, Smoking & Incense Policy
The lighting of candles and the smoke from cigarettes/cigars/pipes/electronic devices or from the burning of incense is not permitted inside any building. Candles and smoke represent a major risk of fire/damage to surfaces and fabrics. Table lamps, dimmer switches and battery operated candles are provided for mood lighting.
If there is damage as a result of the burning of candles or there is evidence of burning candles in a room or if a room is contaminated by smoke from inside or outside smoking you will be liable for an additional charge, which will equate to the sum of:
- The daily tariff for the days or part days that the room or cottage is unavailable for other guests due to the effects of smoke contamination and damage.
- The cost of finding alternative accommodation for subsequent guests as a result of the cottage being unavailable.
- The cost of cleaning, repairing or replacing any item damaged by the effects of smoking or the burning of candles, incense or other substances. This may include the cost of additional cleaning, laundering of furnishings, blinds or other fabrics and the replacement of damaged items.
The minimum charge for either the burning of candles or for smoke contamination of a cottage is $300.
Bushfire or Other Emergencies Policy
Clarendon Cottages will accept a cancellation by you for days with an actual or predicted Fire Danger Rating of ‘Code Red’ or ‘Extreme’ for the Central District (Refer www.cfa.vic.gov.au). You must notify us of your intention to cancel stating that this is your reason for cancelling and it must be acknowledged by us. Under these circumstances we will refund in full any deposits already paid by you for that unused accommodation.
We reserve the right to close our operations and in effect cancel your booking with us in the rare event that we deem it necessary for your safety or because of an inability to operate due to circumstances beyond our control. This may include significant bush fire danger, road closures, an extended power, water or gas outage or damage to your booked accommodation due to storms or other circumstances. In this instance we will give you as much notice as possible and provide you with assistance in securing alternative accommodation. At our discretion we will either credit or refund in full any deposits already paid by you for that unused accommodation.